Collaborate with your merchants the right way

Our card-agnostic solution for payment processors prevents disputes before they turn into chargebacks. Work with your merchants in one convenient interface.
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Dispute resolution built for collaboration

The dispute resolution process for payments has long been a complex, manual, and time-consuming process. Web Shield's Chargeback Portal is a card scheme agnostic tool for payment processors that enables businesses to work on any dispute, no matter the card brand.
Dramatically reduce chargebacks for your merchant portfolio with one unified solution.
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Less chargebacks, happier merchants

Enable collaboration for your whole merchant portfolio even if they don't use a chargeback management platform themselves.

Resolve disputes, quicker

Our Chargeback Portal enables your merchants to directly respond to disputes before they turn into chargebacks, saving you time and effort.

Import your merchants

A merchant list with corresponding billing descriptors is all you need to get started. For Web Shield clients, we handle the import.

Use your brand

Modify our platform to fit your brand identity: Include your logo and colours to maintain the same look and feel as your other products.

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FAQ

Can I give my merchants access to the Chargeback Portal?

Yes! Our white-labelled Chargeback Portal is built with the merchant in mind. You can easily manage user rights for all your merchant representatives and give them access to the information they need.

Does Web Shield have a relationship with Mastercard?

Web Shield maintains a close partnership with Ethoca, a Mastercard company, to bring you the best possible solution. We are a long-time Mastercard Monitoring Service Provider (MMSP) and an official Mastercard Collaborative Service Provider for Mastercom.

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