Merchant monitoring

Learn how to monitor risk, design a monitoring framework, configure automated systems, and action monitoring alerts.

51 lessons in 3 chapters
165 minutes
Yes, after passing an exam

Web Shield research shows that 57% of e-commerce merchants change their offering within a month of securing an acquiring contract. This shows that underwriting isn’t just a point-of-entry activity; monitoring is a crucial component. After all, it’s not until merchants start depositing transactions that you know if your initial risk assessment was correct.

Implemented effectively, ongoing monitoring makes it easier to prevent, detect, respond and recover from adverse incidents. Those with robust risk management structures and confidence in them can be more enterprising and entrepreneurial. In short, they can take more calculated and controlled risks to boost their business, reputation and bottom line.

Packed full of risk management theory, practical advice and real-life case studies, this course explains how to monitor risks, including in higher risk situations. It covers how to design a monitoring framework that makes sense for your business, configure automated systems and action monitoring alerts. It’s designed for risk management and compliance staff responsible for making go/no-go decision about whether to on-board and retain merchants.

Learning objectives

  • Understand the importance of merchant monitoring in the context of the underwriting process
  • Learn how to handle higher risk situations with enhanced monitoring, including adult, pharma, and gambling merchants, and relationships with politically exposed persons or sanctioned entities
  • Know how to bring all the theory and practical advice about merchant monitoring into a framework that makes sense for your business
  • Be able to configure automated monitoring systems
  • Understand how to action the output of monitoring


Introduction to monitoring

Why monitoring is important in the context of relationships with customers, card schemes and regulators. And hints and tips as to how to monitor transaction, financial, website content, reputation, transaction laundering, AML and regulatory risk across a merchant portfolio.

Enhanced monitoring for high-risk business

Practical advice and case studies on how to conduct enhanced monitoring for high-risk and high brand-risk sectors, such as adult, pharma and gambling. Also covered are higher risk relationships involving politically exposed persons, sanctioned entities and third or fourth parties.

Devising an effective monitoring framework

How to bring all the theory and practical advice about merchant monitoring into a framework that makes sense for your business. Devising appropriate policies, procedures and control, working with automated monitoring systems and actioning the output are all covered.

On-demand training for the whole team

Set an underwriting training program for your team, see their progress, and manage their course load.