The challenge of chargebacks

Visa’s updated monitoring framework enhances fraud, dispute, and risk management effectiveness.

We explain how allowing acquirers and merchants to respond to cardholders’ enquiries outside of chargeback cycles prevents potential disputes.

Friendly fraud is when a cardholder disputes a legitimate purchase with their issuer to get free goods.

Card schemes are getting tough on chargeback fraud. We look at how changes to dispute resolution rules reflect changes in trading patterns, payment trends and technology.